Network Operations Center Manager


Unite Private Networks


Kansas City, MO

Posted On:  

April 20, 2017
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UPN is seeking a Network Operations Center (NOC) Manager located in Kansas City, MO.  This manager is responsible for leading the network support team for trouble ticket and maintenance activities. It requires a highly technical candidate who also has the ability to effectively lead a team in achieving the primary goal of maintaining a specific mean time to repair for network incidents.

Specific responsibilities include:

  • Manage a network operations team responsible for monitoring core network elements, network performance, and facilities for service issues.
  • Maintain a constant understanding of UPN’s Data network
  • Effectively lead troubleshooting efforts during outage bridges
  • Continuously prioritize dynamic workloads based upon the state of the network
  • Report directly to senior leadership on overall NOC performance.
  • Document overall support plans with manuals and standards.
  • Document specific support plans for each customer based on contracts.
  • Own the overall trouble shooting process for equipment, software and connectivity issues by working closely with the team, service providers and customers.
  • Other duties as assigned.

Requirement for the position include:

  • Bachelor’s degree in CIS, MIS, related field or applicable work experience
  • CCNA, CCNP, or other Cisco certification preferred
  • Telecommunications industry experience required.
  • 2+ years of network operations supervision
  • Intermediate computer knowledge with Microsoft Office
  • Operating experience with network routing protocols; eBGP, iBGP, OSPF
  • Operating experience with MPLS
  • Operating experience with Metro Ethernet and QoS
  • Excellent communication skills - verbal and written
  • Ability to communicate a Layer 1, Layer 2 and Layer 3 network using a whiteboard and standard terminology
  • Must have willingness to work in fast-paced environment.


Salary is commensurate upon education and experience. Qualified candidates interested in this opportunity should submit their cover letter and resume.

UPN is an Equal Employment Opportunity/Affirmative Action Employer: M/F/D/V

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