Manager – Technical Services


Crosss River Fiber


Morristown, New Jersey

Posted On:  

May 15, 2017
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Job Description

Cross River Fiber is looking for a Manager- Technical Services to engineer, design, provision, maintain, monitor, repair and develop its lit services network and services.  The ideal candidate will have experience in engineering, remote provisioning, and physically installing and commissioning telecommunications equipment.


  • B.A./B.S. from an accredited university
  • Experience developing, implementing, and managing lit services products and services

Detailed Responsibilities

  • Create the lit network vision in conjunction with the Cross River Fiber Executive team.
  • Engineer and deploy a range of Ethernet, DWDM, IP and other lit services products and services.
  • Managing equipment vendors for DWDM, Ethernet, IP, Optical equipment.
  • Engineer, design, install and configure Ethernet, DWDM, IP and other lit services products, where appropriate in conjunction with the equipment’s vendor, to fulfill customer orders.
  • Troubleshoot and isolate network events during deployment and after service delivery.
  • Test vendor equipment as necessary.
  • Manage network monitoring systems and using those systems to monitor services provided to customers.
  • Troubleshoot, maintain and repair the Company’s lit services network as necessary.
  • Record and track network elements in the Company’s network inventory system (currently OSP Insight).
  • Create and maintain all necessary network documentation.
  • Conduct planned and emergency network maintenance as required.
  • Solve complex network issues and explain resolution in a manner with consideration to the skill level of audience.
  • Maintain knowledge of industry and emerging technology trends within the telecommunications industry.
  • Perform other duties and special projects as assigned.
  • Assist in development and launch of new products and services.


Required Knowledge and Experience

  • Requires five or more years of networking experience in the telecom or service provider industry with emphasis on layer 1 and layer 2 private line services.
  • Must have strong knowledge of DWDM and Metro Ethernet technologies (EPL, EVPL and ELAN), LANs and WANs.
  • Requires experience with network testing tools. (OTDR, Ethernet test set, OSA, Light Meter)
  • Must have working knowledge of DNS systems, TCP/IP, firewalls, VPNs and other corporate data security methods.
  • Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, SONET, & DWDM.
  • Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DSx, & OC-x.
  • Proficient in MS Visio, MS Word, MS Excel, and MS Project.

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